Request Account & Data Deletion
Official external deletion request pathway for the Portora platform (App ID: com.portora.ai).
Important Notice
This page provides an external, standalone pathway for users to request permanent deletion of their Portora account and associated personal data. You can submit this request directly from the web without requiring the mobile application to be opened or installed.
1. How to Submit an External Deletion Request
To request that your Portora account and associated data be deleted, click the request button below or send an email directly to developer support with your account details:
- Registered Email Address: The email address associated with your Portora account (or your Google Account email if you signed in with Google).
- Portora Username (if applicable): Your unique portfolio username (e.g., portora-web.vercel.app/username).
- Explicit Deletion Request: A clear statement confirming you request the permanent deletion of your account and associated data.
2. Verification and Processing Timeline
Because external deletion requests originate outside an authenticated session, each request is manually verified by the developer support team to protect accounts from unauthorized deletion attempts.
- Processing Window: Verified deletion requests are processed manually within 48 to 72 business hours of receipt.
- Status Distinction: Submitting this request initiates a request for deletion. The data is purged upon verification and is not instantaneously deleted at the time the request email is dispatched.
- Confirmation: You will receive a final confirmation email at your registered address once the deletion process is completed.
3. Data Deletion Scope
Fulfillment of an account deletion request permanently removes your associated user data across the Portora platform, including:
Your Firebase Authentication account, credentials, UID, and OAuth provider connections.
Your user document in Cloud Firestore (name, bio, skills, education, work experience, social links).
All showcase projects, project descriptions, links, and media associations stored under your account.
Profile avatar images and generated PDF resume files hosted in cloud storage (Cloudinary).
4. Immediate Deletion via Mobile App
If you currently have the Portora mobile application installed on your device, you can delete your account and associated data immediately with real-time biometric or password re-authentication by opening:
The in-app option verifies your credentials on-device and immediately executes account and portfolio data deletion.
5. Data Retention & Privacy Policy
Portora does not retain your personal data after account deletion is complete. Any temporary operational server logs or caching layers are automatically purged within 30 days. For full details regarding data practices, please review our Privacy Policy.